Privacy policy
PlayBuddy operates this website and provides all related information, content, features, tools, products and services to offer customers a secure and convenient shopping experience (the "Services"). This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, or make a purchase from our website or otherwise interact with us.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information depending on how you interact with the Services and as permitted or required by applicable law:
- Contact details including your name, billing address, shipping address, phone number, and email address.
- Payment information including payment card details, transaction information and payment confirmations required to process orders.
- Account information including usernames, passwords, preferences and account settings.
- Transaction information including items viewed, added to cart, purchased, returned or exchanged.
- Customer communications including information you provide when contacting customer support.
- Device information including browser type, IP address, device identifiers and network connection data.
- Usage information including how you interact with our website, pages viewed and browsing behaviour.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you when you create an account, place an order, contact us or interact with our Services.
- Automatically when you access or use our website through cookies and similar technologies.
- From service providers who support our business operations such as payment processing, order fulfilment, analytics and hosting services.
- From partners or third parties where permitted by law.
How We Use Your Personal Information
- Provide and improve our Services. We use personal information to process orders, complete transactions, manage accounts, arrange shipping, process returns, provide customer support and improve the functionality and experience of our website.
- Marketing and advertising. We may use your personal information to send marketing communications, promotional emails and advertisements relating to our products and services. You can unsubscribe from marketing emails at any time.
- Security and fraud prevention. We use personal information to detect fraudulent activity, maintain security of our website and ensure safe transactions.
- Communication. We may use personal information to respond to enquiries, provide updates about orders or communicate important information regarding your account.
- Legal obligations. We may process personal information to comply with applicable laws, legal processes or regulatory requirements.
How We Disclose Personal Information
We may share your personal information with trusted third parties in the following circumstances:
- With service providers who assist us with website hosting, payment processing, order fulfilment, analytics, marketing and customer support.
- With delivery companies or logistics providers to fulfil and ship your orders.
- With marketing or advertising partners to help promote our products and services where permitted by law.
- If required to comply with legal obligations, enforce our policies, or protect our rights, customers or business.
- In connection with a business transaction such as a merger, sale or acquisition.
Third Party Websites and Links
Our website may contain links to third-party websites or services that we do not operate or control. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.
Children's Data
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided personal information to us, please contact us and we will delete such information.
Security and Retention of Information
We take reasonable measures to protect personal information from unauthorized access, misuse or disclosure. However, no system can guarantee complete security.
We retain personal information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes and enforce our policies.
Your Rights
Depending on your location, you may have rights regarding your personal information including:
- The right to access personal information we hold about you.
- The right to request correction of inaccurate information.
- The right to request deletion of your personal information.
- The right to restrict or object to certain processing activities.
- The right to request transfer of your personal data.
To exercise these rights, please contact us using the details below.
International Data Transfers
Your personal information may be processed or stored outside your country of residence. Where required, appropriate safeguards are used to ensure your information remains protected.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. Updates will be posted on this page with the revised date.
Contact
If you have questions about this Privacy Policy or how we process your personal information, please contact us.
Email: support@playbuddy.co.uk
PlayBuddy is the data controller responsible for your personal information.